Returns

We are sorry you didn't love your new products! We want you to love your experience with StriVectin as much as possible, which is why we âre here to help.

We are happy to accept returns on both new and gently used products at no cost to you within 30 days of receipt

You also have statutory cancellation rights. Further details can be found in our UK Terms of Sale https://www.strivectin.co.uk/terms-of-sale.

StriVectin monitors return activity for abuse and reserves the right to limit returns or exchanges for orders submitted on StriVectin.co.uk.

InnerCircle points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at StriVectin's discretion

If an order is placed that qualifies for a free gift with purchase, and an item is returned that brings the cost of the order under the minimum spend, then terms of the gift with purchase have no longer been met. This may mean that the refunded amount for the returned item is adjusted or no refund will be given if the free gift is not returned as well. For example, if a promotion offers a free 8-piece set with purchases of £100 or more, the customer's order subtotal is £170, and the returned item is £89. The free gift must be returned in this case because the order subtotal without the refunded item is now £81. If the free gift is not returned and it is valued at £50, then a £31 refund will be issued to the customer.

If a purchase is made outside of StriVectin.co.uk (for example, if you purchase StriVectin products at one of our authorised retailers), we are unable to assist with a return or exchange.